Key Contextual Factors
- The Swedish association of local authorities and regions are responsible for the database.
- Regional cancer centres are responsible for data presentation and supporting analysis.
- The particular target groups are councils, politicians and citizens.
Key Components/Steps
- A standard set of codes / measure points to monitor the patient experience at local, regional and national levels.
- Established descriptions on how to use the codes
- Developed infrastructure for continuous gathering data from all county councils
- Built up analytic capacity
- Presented data online and sent out reports on outcomes to county councils on a regular basis
- In addition a national patient reported experience measures (PREM) questionnaire was also created an sent to all patients within the CCP to gather patient experience
Main Impacts / Added Value
- Provides an effective tool to ensure that the county councils follow the CCPs and a tool to discuss differences in waiting times in cancer care with the county councils.
- Provides a direct way to get patient feedback on the cancer care.
Lessons Learned
- All county councils have different information technology systems which makes it difficult to deliver data automatically.
- Making data publicly available online leverages its value by triggering county councils to improve delivery of services.
- It is important to engage health care professionals in both the reporting of data and discussion of outcomes.
References and Documentation
Contact
- Institution/organization: Sweden's Municipalities and Regions
- Department/lead: Helena Brändström, National coordinator standardized care processes
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E-mail: Helena.brandstrom@skr.se
- URL: www.cancercentrum.se